FAQs

Frequently Asked Questions

Have Questions? We're Here to Help.
Welcome to the Bell Family Dispensary FAQ center!

Whether you're new to hemp-derived products or a returning customer, we're here to help you shop with confidence. Explore answers to common questions about CBD, Delta-9 THC, lab testing, shipping, and more.

CBD & Cannabinoids

What Is CBD?
CBD, short for cannabidiol, is a naturally occurring compound found in cannabis plants.

Unlike Delta-9 THC, CBD is generally considered non-intoxicating, meaning it does not typically produce the euphoric "high" associated with THC.

CBD is available in several forms, including oils, tinctures, gummies, capsules, and topical products.
What Is the Difference Between Hemp and Marijuana?
Hemp and marijuana both come from cannabis plants. The primary legal distinction has traditionally been their Delta-9 THC concentration.

Under the 2018 Farm Bill, hemp was defined as cannabis containing no more than 0.3% Delta-9 THC by dry weight. Cannabis exceeding that threshold generally falls outside that definition.

Federal hemp regulations are changing, and individual states may apply additional restrictions.
Will CBD Get Me High?
CBD itself is not generally intoxicating. However, some CBD products contain additional cannabinoids, including THC.

Full-spectrum CBD products may contain measurable amounts of THC, while products labeled THC-free are formulated to avoid detectable THC.

Always review the product label and available third-party laboratory results before purchasing.
What Is the Difference Between Full-Spectrum, Broad-Spectrum, and CBD Isolate?
Full-Spectrum CBD: Contains CBD along with other naturally occurring cannabinoids and compounds from the hemp plant, potentially including THC.

Broad-Spectrum CBD: Contains CBD and other hemp compounds but is generally processed to remove THC.

CBD Isolate: A purified form of CBD containing little to no other cannabinoids.

The exact cannabinoid profile varies by product, so reviewing its Certificate of Analysis is recommended.
What Are Terpenes?
Terpenes are naturally occurring aromatic compounds found in cannabis and many other plants.

They contribute to the distinctive aromas and flavors associated with different cannabis varieties.

Common examples include myrcene, limonene, pinene, and linalool.
Why Does My CBD Oil Sometimes Look or Taste Different?
Natural hemp extracts may vary slightly in color, aroma, and flavor between batches.

Differences in plant material, extraction methods, and formulation can influence these characteristics.

If you notice an unusual change or have concerns about a product, please contact our customer support team before using it.

Delta-9 THC & Hemp-Derived Edibles

What Is Delta-9 THC?
Delta-9 THC, or Delta-9 tetrahydrocannabinol, is one of the primary intoxicating cannabinoids naturally found in cannabis.

It is responsible for many of the psychoactive effects commonly associated with marijuana.

Delta-9 THC can also be found in hemp-derived products, including certain gummies, beverages, and other edibles.
Is Hemp-Derived Delta-9 THC Legal?
Hemp-derived Delta-9 THC products may qualify as federally lawful under applicable hemp regulations, but there are important restrictions.

The 2018 Farm Bill established a definition of hemp based on a Delta-9 THC concentration of no more than 0.3% by dry weight.

However, federal hemp regulations are changing, and individual states may impose additional restrictions on THC potency, product types, manufacturing, and sales.

Important: Customers are responsible for reviewing applicable state and local laws before purchasing.

Learn More About the 2018 Farm Bill
What Is the Difference Between Delta-8 and Delta-9 THC?
Delta-8 and Delta-9 THC are closely related cannabinoids with similar chemical structures.

Both can produce intoxicating effects, although Delta-9 THC is generally considered more potent than Delta-8 THC.

Individual experiences vary depending on the product, serving size, and personal tolerance.

Both cannabinoids may result in a positive drug test.
Will Delta-9 THC Get Me High?
Yes. Delta-9 THC is an intoxicating cannabinoid that can produce psychoactive effects.

The intensity and duration of those effects depend on factors such as serving size, individual tolerance, metabolism, and product formulation.

Always follow the product's recommended serving instructions and avoid taking additional servings too quickly.
How Long Do Delta-9 Gummies Take to Work?
THC gummies and other edibles generally take longer to produce noticeable effects than inhaled cannabis.

Effects may begin within approximately 30 minutes to 2 hours, but onset can take longer for some individuals.

Important: Wait at least 2 hours before considering an additional serving, and remember that full effects may take up to 4 hours.

Taking additional THC too soon can increase the risk of unpleasant effects.
How Long Do THC Edibles Last?
The effects of THC edibles commonly last approximately 4 to 8 hours, although some effects may persist longer.

Duration depends on serving size, metabolism, tolerance, and other individual factors.

Avoid driving or operating machinery after consuming intoxicating THC products.
What Is the Difference Between THC Gummies and THC Drinks?
Both THC gummies and beverages provide an alternative to inhaled cannabis.

Gummies are traditional edible products that are digested and absorbed through the gastrointestinal system.

Some THC beverages use specialized formulations that may produce a different onset experience.

Effects and onset times vary by product. Always review the label and follow the recommended serving instructions.
Can THC Products Cause a Positive Drug Test?
Yes. Hemp-derived THC products can result in a positive drug test.

Most standard drug tests do not distinguish between THC originating from hemp and THC originating from marijuana.

Even some CBD products may contain enough THC to affect drug testing.

If you are subject to workplace, military, or other drug testing, avoiding cannabinoid products containing THC is the safest approach.
Do I Need a Medical Marijuana Card to Purchase Hemp Products?
A medical marijuana card is generally not required to purchase qualifying hemp-derived products where their retail sale is permitted.

However, product availability and purchasing requirements vary by jurisdiction.

Bell Family Dispensary follows applicable age and sales restrictions.

Lab Testing & Product Quality

Are Your Products Third-Party Lab Tested?
At Bell Family Dispensary, we believe transparency and product quality should always come first.

We provide access to independent, third-party laboratory reports from the brands and manufacturers we carry.

These reports help customers review available information about cannabinoid potency and applicable safety testing.

View Our Third-Party Lab Results
What Is a Certificate of Analysis (COA)?
A Certificate of Analysis, commonly called a COA, is a laboratory report containing testing information about a particular product or batch.

Depending on the testing performed, a COA may include cannabinoid concentrations and screening results for certain contaminants.

Not every COA includes the same testing panels.

We encourage customers to review the available reports and verify that the product and batch information match their purchase.
Where Can I Find Your Lab Results?
We maintain a dedicated laboratory results page featuring available reports from our vendors and manufacturers.

Simply select the manufacturer and locate the product you would like to review.

Browse Our Lab Results
Why Is Third-Party Lab Testing Important?
Independent laboratory testing provides additional transparency into product composition.

Testing can help verify cannabinoid potency and, when included, identify certain contaminants such as heavy metals, pesticides, residual solvents, or microbial contamination.

The scope of testing varies by product and laboratory report.

Shipping & Delivery

Where Does Bell Family Dispensary Ship?
Bell Family Dispensary ships eligible products to permitted destinations within the United States.

Certain states restrict or prohibit specific hemp-derived products, so shipping availability varies by product and destination.

We do not ship to locations where the applicable products are prohibited.

Please review our current shipping restrictions before ordering.

View Our Shipping Policy
How Long Does Shipping Take?
We work hard to process and ship orders as quickly as possible.

Orders placed before 11:00 AM Central Time will usually ship the same day on eligible processing days.

Delivery generally takes approximately 3–9 business days after processing, depending on the shipping method and destination.

Shipping times are estimates and may be affected by carrier delays, weather, holidays, and other circumstances.

View Full Shipping Details
My Package Says Delivered, but I Haven't Received It. What Should I Do?
If your tracking information shows that your package was delivered but you haven't received it, there are a few steps we recommend taking before contacting us.

1. Check Around Your Property: Carriers sometimes leave packages at a side door, garage, porch, mailbox, or another secure location.

2. Check With Neighbors or Household Members: Occasionally, packages are delivered to a nearby address or accepted by someone else in your household.

3. Allow 24–48 Hours: In some cases, carriers may mark a package as delivered before it actually arrives.

4. Contact the Shipping Carrier: If your package still hasn't arrived, contact USPS or UPS directly to open a missing package investigation. They may be able to provide additional delivery details.

5. Contact Bell Family Dispensary: If you've completed these steps and still cannot locate your package, please contact our customer support team with your order number and tracking information. We'll be happy to help review the situation.

Please Note: Once a package has been confirmed as delivered by the shipping carrier, Bell Family Dispensary is not automatically responsible for lost or stolen packages. Refunds or replacements are not guaranteed, and each situation will be reviewed individually.
What Happens If My Package Is Lost During Shipping?
If your package appears to be lost during transit or tracking has stopped updating, please contact us with your order number and tracking information.

We recommend checking the latest tracking updates and contacting the shipping carrier first. If the package cannot be located, our team can help review the situation and determine the appropriate next steps.

Lost-package claims may require an investigation with USPS or UPS before a resolution can be determined.
Which Shipping Carriers Do You Use?
Bell Family Dispensary ships orders using USPS and UPS.

Available shipping options are displayed during checkout.

Carrier availability may vary depending on the destination, product type, and package requirements.
How Can I Track My Order?
Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take up to 48 hours to appear after shipment.

If you need assistance, please contact our support team with your order number.
Do You Offer Free Shipping?
Bell Family Dispensary offers free shipping on qualifying orders, subject to our current shipping terms.

Additional charges or exclusions may apply to certain products, including beverages or items requiring special packaging.

Your available shipping rates will be displayed at checkout.

View Current Shipping Rates
Can I Pick Up My Order In Store?
Local pickup may be available for eligible orders at our Bloomington, Indiana location.

If pickup is available for your order, you can select that option during checkout.

Please wait until you receive confirmation that your order is ready before arriving.

Orders, Returns & Refunds

What Is Your Return Policy?
We want our customers to feel confident in their purchases.

Return or exchange requests must generally be initiated within 30 days of purchase, subject to our return policy.

To request assistance, email our support team with your order number and the reason for your request.

View Our Complete Return Policy
What If My Order Arrives Damaged or Incorrect?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Take clear photos of the product and packaging within 48 hours of delivery.

Email the photos, your order number, and a brief description of the issue to:

support@bellfamilydispensary.com

Our team will review the situation and work with you toward a resolution.
Can I Change or Cancel My Order?
If you need to change or cancel an order, please contact us as quickly as possible.

We will do our best to accommodate your request before the order is processed or shipped.

Once an order has shipped, changes or cancellations may no longer be possible.
How Long Do Refunds Take?
Once an eligible return has been received, inspected, and approved, refunds are issued to the original payment method.

The complete return and refund process may take up to approximately two weeks, depending on shipping, processing, and your financial institution.

Review Refund Details
What Happens If an Item Is Out of Stock?
Occasionally, an item may become unavailable after an order is placed.

If this happens, we may contact you about a suitable alternative or issue a refund for the unavailable product.

Our goal is to resolve inventory issues as quickly as possible.

Product Safety & General Questions

How Old Do I Have to Be to Purchase Your Products?
You must be at least 21 years old to purchase products from Bell Family Dispensary.
How Should I Store CBD and THC Products?
Store products in a cool, dry location away from excessive heat, direct sunlight, and moisture.

Always follow the storage instructions provided on the product packaging.

Keep all cannabis products securely stored away from children and pets.
Can I Use CBD or THC Products While Taking Medication?
CBD and THC may interact with certain prescription and over-the-counter medications.

If you take medication or have an underlying medical condition, consult a qualified healthcare professional before using cannabinoid products.

Do not use these products as a replacement for prescribed medical treatment.
Can Pregnant or Nursing Individuals Use CBD or THC?
CBD and THC products should be avoided during pregnancy and breastfeeding.

Consult a qualified healthcare professional for guidance regarding cannabis and cannabinoid exposure.
Do You Offer a Veterans Discount?
Yes! Bell Family Dispensary proudly offers a veterans discount as a way of thanking those who have served our country.

Eligibility and verification requirements apply.

Visit Our Contact Page for Discount Information

Still Have Questions?

We're Here to Help!

At Bell Family Dispensary, customer satisfaction and transparency are important to us.

If you couldn't find the answer you were looking for, our team would be happy to assist you.

Call Us: (800) 710-3568
Email: support@bellfamilydispensary.com
Contact Our Team View Lab Results
Important Information:
Hemp-derived products are subject to federal, state, and local regulations that may change. Product availability and shipping eligibility vary by location.

CBD and THC products are not intended to diagnose, treat, cure, or prevent any disease. Always follow product labels and consult a qualified healthcare professional when appropriate.